Our policies
Short and simple: lessons, packages and Test Day.
Lessons
- Please give at least 48 hours’ notice to cancel or move a lesson.
- Cancelling with less than 48 hours’ notice, or not showing up, costs $150. Please plan your work shifts around your lessons. Being called in to work is not accepted as a reason to cancel late, because Henry is working too and has kept that time for you. If your boss asks you to come in, let them know you have a driving lesson or find someone to cover your shift.
- If you’re not ready at pick-up, Henry will wait 15 minutes. After that it counts as a no-show.
- Henry may end a lesson early, charged in full, if a student isn’t safe to drive (for example unwell, affected by alcohol or drugs, or without their learner licence).
- If Henry needs to cancel, we’ll move your lesson to the next available time. If no suitable time can be found, the lesson will be refunded.
Packages
- Cash packages are paid half at the first lesson and half at the halfway lesson, or in full online with PayPal.
- Packages expire 12 months after the first lesson. Lessons not used by then are forfeited.
- Packages are non-refundable once the first lesson has been taken, except where we can’t provide the remaining lessons, in which case unused lessons are refunded.
- A late cancellation or no-show uses up that lesson from the package (no additional $150 charge).
- Unused lessons can be passed to a brother or sister in the same family.
Test Day
- Students book and pay for their test directly with TMR. Check our availability before booking.
- If TMR or the weather cancels the test, we’ll move your Test Day to the new date at no cost.
- If the test can’t go ahead because of the student (for example missing licence or failing TMR’s pre-test checks), the Test Day package is used up.
- No lesson or package guarantees a pass.
Payment
- Single lessons: cash on the day, or pay online with PayPal when you book.
- Packages: Cash: half at the first lesson, half at the halfway lesson. Or pay in full online with PayPal.
- TMR test booking and licence fees are paid by you directly to TMR and aren’t included.
Want a short-notice slot? When someone cancels, a lesson can open up. Join the cancellation waitlist to get a text when one does.